Refund policy
Return & Refund Policy
Return & Refund Policy
At LUMERA, we are committed to ensuring your satisfaction with every purchase. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns
- Returns are accepted within 7 days from the date of delivery.
- Items must be unopened, unused, and in their original packaging with all seals intact.
- Opened or used skincare products are not eligible for return or exchange due to hygiene and safety reasons.
Non-Returnable Items
- Opened or used skincare products
- Items purchased during promotional or sale events
- Gift cards
Return Process To initiate a return, please contact our customer service team within 7 days of receiving your order:
- 📞 Phone: +86 138 0173 4300
- Please provide your order number and reason for return.
Our team will review your request and provide return instructions within 2 business days.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 7–14 business days.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
Damaged or Defective Items If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.